ACKNOWLEDGMENT OF INHERENT RISKS

Customer understands and acknowledges that the use, possession, setup, operation, transportation, and presence of rental equipment may involve inherent risks of injury, damage, loss, or death.

Such risks may include, but are not limited to:

• Trips, slips, and falls

• Structural instability

• Equipment tipping or collapse

• Wind-related incidents

• Fire hazards

• Burns from heaters or hot surfaces

• Cuts from broken glassware

• Weather-related hazards

• Guest misconduct

• Improper use of Equipment

• Injuries caused by third parties

• Property damage

Customer acknowledges that these risks may arise from foreseeable or unforeseeable circumstances.

VOLUNTARY ASSUMPTION OF RISK

Customer voluntarily assumes all risks associated with:

• Delivery of Equipment

• Setup and installation

• Use and operation of Equipment

• Guest interaction with Equipment

• Weather conditions

• Site conditions

• Removal and pickup operations

Customer accepts full responsibility for the conduct and safety of:

• Guests

• Invitees

• Vendors

• Contractors

• Employees

• Any person using or interacting with the Equipment during the rental period

CUSTOMER RESPONSIBILITY FOR SAFE USE

Customer agrees:

• To use Equipment only for its intended purpose

• To follow all safety instructions provided by Rental Company

• To supervise guests and attendees appropriately

• Not to overload, modify, relocate, or misuse Equipment

• To discontinue use of any Equipment that appears unsafe or damaged

• To immediately notify Rental Company of unsafe conditions

Customer further agrees that only competent adults shall operate or supervise high-risk equipment.

RELEASE OF LIABILITY

To the fullest extent permitted by law, Customer releases, waives, and discharges Rental Company and its owners, officers, employees, contractors, agents, insurers, affiliates, and representatives from any and all claims, demands, liabilities, damages, actions, causes of action, losses, or expenses arising from or related to:

• Use of the Equipment

• Presence of the Equipment

• Customer negligence

• Guest conduct

• Weather conditions

• Site conditions

• Third-party actions

• Accidents or injuries occurring during the rental period

This release applies to claims involving:

• Personal injury

• Bodily injury

• Illness

• Death

• Property damage

• Economic loss

• Emotional distress

This Waiver does not apply to claims arising solely from Rental Company’s gross negligence or willful misconduct where prohibited by law.

CUSTOMER RESPONSIBILITY FOR MINORS

Customer acknowledges responsibility for supervising minors present at the Event Site.

Customer agrees that:

• Rental equipment is not intended as playground equipment

• Children shall not climb on tables, chairs, bars, tents, heaters, or related Equipment

• Customer is solely responsible for child supervision and safety

MEDICAL AND EMERGENCY RESPONSIBILITY

Customer assumes responsibility for obtaining emergency medical assistance, security services, or emergency response if needed during the event.

Rental Company is not responsible for providing:

• Medical personnel

• Security personnel

• Crowd control

• Emergency evacuation services

If alcohol is served at the event, Customer assumes sole responsibility for:

• Compliance with all alcohol laws

• Monitoring alcohol consumption

• Preventing service to minors

• Hiring licensed bartenders where required

• Guest conduct related to alcohol consumption

Rental Company does not provide alcohol supervision or legal compliance services unless expressly agreed in writing.

Customer requests for cancellation or reduction of Equipment must be submitted in writing.

Unless otherwise stated in writing:

• Deposits are non-refundable within 7 days of the scheduled delivery date

• Full contractual price shall be paid for cancellations less than three (3) days prior to scheduled delivery

• Custom, single use or special-order items may not be canceled

• Last-minute reductions may not reduce total charges

Weather alone does not automatically qualify for cancellation or refund.

Customer assumes full responsibility for Equipment during the rental period.

Customer is responsible for:

• Damage

• Theft

• Vandalism

• Loss

• Weather-related damage

• Guest misuse

• Unauthorized relocation

• Excessive wear

Replacement cost shall be determined by Rental Company based on current replacement value.

Customer responsibility continues until Equipment is physically retrieved by Rental Company.

Delivery Windows

Delivery and pickup windows are estimates unless specifically guaranteed in writing. We are not responsible for delays caused by:

• Traffic

• Venue restrictions

• Weather

• Accidents

• Road closures

• Force majeure events

• Conditions beyond Rental Company’s control

Site Accessibility

Customer assumes responsibility that Event Site is:

• Accessible for delivery vehicles

• Free from hazards and obstructions

• Safe for setup personnel

• Adequately prepared for installation

Additional charges may apply for:

• Stairs

• Elevators

• Long carry distances

• Difficult terrain

• Sand, gravel, mud, or uneven surfaces

• Delayed access

• Restricted loading areas

• Off-hour deliveries

Customer Presence

Customer (or Customer’s authorized representative) acknowledges receipt of all listed Equipment, confirms inspection at delivery, and accepts responsibility for the Equipment and its condition unless otherwise noted at the time of delivery. Any discrepancies must be reported immediately.

If Customer is unavailable, delivery may be completed at Rental Company’s discretion and Customer assumes responsibility upon delivery.

Pickup Conditions

Customer shall ensure that Equipment is:

• Accessible at scheduled pickup time

• Free of excessive debris

• Reasonably cleaned where required

• Properly stored in designated areas

Additional fees may apply if Equipment is:

• Not accessible

• Excessively dirty

• Scattered throughout the venue

• Not packed according to instructions

• Delayed for pickup

Rental Company is not responsible for Equipment left unattended after pickup preparation.

General Cleaning

Customer shall remove:

• Food

• Trash

• Decorations

• Tape

• Wax

• Floral debris

• Liquids

from rented Equipment prior to pickup.

Glassware and Dishware

Unless otherwise instructed:

• Glassware and dishware must be emptied and rinsed

• Items must be returned in original racks or containers

• Broken items shall be separated for safety

Additional cleaning fees may apply.

Linens

Customer shall not place wet linens in bags or sealed containers.

Customer shall not use:

• Staples

• Nails

• Pins

• Permanent adhesives

on linens.

Excessive staining, mildew, burns, wax damage, or permanent damage may result in replacement charges at market rates.

Rentals require:

• Reservation deposit of 50%

• Full prepayment for disposables such as some decorations, napkins, etc. - clearly demarcated on the website inventory list

• Credit card authorization

Unless otherwise stated in writing:

• Deposits are non-refundable

• Final payment is due three (3) days prior to delivery date

• Unpaid balances may delay delivery or installation

Customer authorizes Rental Company to charge payment methods on file for:

• Damage

• Missing items

• Additional labor

• Cleaning fees

• Extended rental periods

• Unpaid balances

A secure link to review and sign your rental contract is sent once your quote has been approved and is requested to be signed promptly.

CUSTOMER CONDUCT

Customer shall:

• Use Equipment safely

• Follow all provided instructions

• Prevent unsafe guest behavior

• Maintain reasonable supervision

Rental Company reserves the right to discontinue service or remove Equipment where unsafe conditions exist.

TENTS, CANOPIES, AND UMBRELLAS

Tents, canopies, and umbrellas are weather-sensitive structures.

Customer agrees:

• Not to use such structures during unsafe weather

• Not to modify anchoring systems

• Not to move installed structures

• To evacuate structures during severe weather

Rental Company reserves the right to:

• Refuse installation

• Require additional safety measures

• Remove structures during unsafe conditions

Customer acknowledges that high winds and severe weather may create dangerous conditions.

PROPANE HEATERS

Propane heaters are for outdoor use only unless otherwise specifically approved.

Customer agrees:

• To maintain required clearances

• Not to place heaters near combustibles

• To supervise heaters while in operation

• To prevent children from operating heaters

Customer assumes all risks associated with heater operation after delivery.

SITE CONDITIONS AND UTILITIES

Customer is solely responsible for:

• Utility markings

• Underground utility identification

• Irrigation systems

• Septic systems

• Permits

• Venue approvals

• HOA approvals

• Compliance with local regulations

Rental Company shall not be liable for underground or hidden site damage unless caused solely by gross negligence or willful misconduct.

LIABILITY

To the fullest extent permitted by law:

• Rental Company shall not be liable for indirect or consequential damages

• Rental Company’s liability shall not exceed the rental fees actually paid by Customer

Rental Company is not responsible for:

• Event interruption

• Lost profits

• Emotional distress

• Third-party failures

• Weather impacts

INDEMNIFICATION

Customer agrees to defend, indemnify, and hold harmless Rental Company and its owners, employees, contractors, and agents from any claims, damages, liabilities, or expenses arising from:

• Customer’s use of Equipment

• Guest conduct

• Site conditions

• Violations of law

• Unsafe operation

• Customer negligence

FORCE MAJEURE

Rental Company shall not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including:

• Severe weather

• Wildfire

• Flood

• Earthquake

• Government action

• Labor disputes

• Transportation interruptions

• Utility failures

• Acts of God

WEATHER POLICY

Rental Company reserves the right to:

• Delay delivery

• Refuse installation

• Remove Equipment

• Modify setup plans

where weather or safety conditions create unreasonable risk.

No refunds shall be required for weather-related interruptions, delays, or safety-based removals made in good faith.

Normal Wear and Tear (No Charge)
- Light scuff marks on furniture
- Minor wrinkles in linens from normal use
- Slight dirt or dust accumulation

Chargeable Damage
- Tears, rips, or holes in linens, tents, or fabric items
- Broken or cracked furniture, dishes, or glassware
- Stains that require professional cleaning or cannot be removed
- Burns, cuts, or permanent marks on any equipment
- Missing hardware, parts, or accessories
- Damage from misuse or negligence

Damage Assessment and Charges
Assessment Process
1. All equipment is inspected upon return
2. Damage documented with photos when applicable
3. Customer notified of any damages within 48 hours

Loss and Theft Policy

Customer Responsibility
- Customer is fully responsible for all rented items until pickup
- Customer must secure all equipment during the event
- Customer must report any theft or loss immediately

Replacement Costs
- Lost Items: Full retail replacement cost charged

Special Circumstances

Weather-Related Damage
- Customer is responsible for protecting the equipment from the weather
- Tents and outdoor equipment must be properly secured
- Water damage from rain, sprinklers, or pools is the customer's responsibility

Third-Party Damage
- Customer is responsible for damages caused by guests, vendors, or venue staff
- Customer should inform all parties of rental equipment care requirements

Venue-Related Issues
- Customer is responsible for ensuring the venue can accommodate the equipment
- Damage from venue conditions (uneven surfaces, narrow doorways, etc.) is the customer's responsibility

Base rates cover a period of up to 3 days, allowing delivery one (1) day before and return one (1) day after the event.

See below for additional fees for longer rental periods. Prices are subject to change without notice.

Time Out Rate

1-3 days Base Rental Rate

4-5 days Base Rental Rate X 1.5

Ask about longer rental rates

All quotes are subject to:

• Equipment availability

• Final confirmation by Rental Company

• Applicable taxes and fees

• Delivery and setup conditions

Quotes are valid only for the period stated on the quote.

Rental Company reserves the right to substitute substantially similar items when necessary due to inventory availability, damage, or operational considerations.

THIRD-PARTY VENDORS

Rental Company is not responsible for delays, damage, or losses caused by:

• Venues

• Coordinators

• Caterers

• DJs

• Photographers

• Florists

• Other vendors

Customer is responsible for coordinating access and timing with third parties.